Corporate innovation teams may have access to a wealth of resources, but just like scrappy startups they're navigating uncertainty in a rapidly changing environment. To keep up with the latest technological developments that may affect their lines...

The world of customer service has undergone great change and is now see as a strategic change agent for growth. But high-touch experiences come at a cost. As Harvard Business Review points out, buyer journeys are difficult to track. Your customer...

Over the last few years, the world of customer service has undergone a radical transformation from a cost sink to a strategic change agent for growth. Engaged customers are not only likely to stick around for the long-haul—they'll also send new...